We will process orders within 48 hours. Once processed, tracking information will be available online within 3 days, allowing you to track your shipment within 1‑5 days.

For the following countries, 99% of our shipments are handled by selected logistics partners and typically take:

United Kingdom: 6‑13 business days USA: 5‑9 business days Germany: 6‑13 business days Canada: 6‑12 business days Australia: 7‑13 business days Europe (most countries): 8‑13 business days Hong Kong, Macau: 3 business days

We ship internationally to various countries, including but not limited to: Australia, Austria, Belgium, Canada, France, Germany, Italy, Japan, Netherlands, United Kingdom, United States, and many more.

If your destination is not listed, feel free to email us at hi@beranoy.com for assistance.

If your delivery is damaged or lost, please reach out to our customer support team at hi@beranoy.com. We will investigate the issue, which may take up to 5 business days.

If you receive incorrect or missing merchandise, contact our support team at hi@beranoy.com with photo evidence of your claim.

Depending on the destination country, you may incur additional customs or import charges upon delivery. You are responsible for these fees. Please consult your local customs office for details.

Due to strict customs inspections from August to November, our delivery times may be 1‑2 days longer than usual.