Caroline Metal Band for Apple Watch

Most of our packages need to arrive at the local location before we can get logistics information. Usually within 7 working days.

We will process orders within 48 hours. After the order is processed, tracking information will be available online within 7 days. This means that your shipping information will be available for online tracking within 7-9 days.

For the United States, Canada, Australia, the United Kingdom, Germany, France, Poland, Italy, Spain, the Netherlands, Belgium, Portugal, Ireland, Switzerland, Austria, Sweden, and Mexico, 99% of our shipments are handled by Local high-quality logistics provider and can be tracked on 17track.net. The shipping time is 5-14 business days.

For other countries, 95% of our shipments are handled by China Post. The shipping time is 8-18 business days.

Please enter your tracking number below. If the tracking number does not work, please contact us at hi@BERANOY.com.

We will process orders within 48 hours. After the order is processed, tracking information will be available online within 3 days. This means your shipping information will be available for online tracking within 1-5 days.

For the United States, Canada, Australia, the United Kingdom, Germany, France, Poland, Italy, Spain, the Netherlands, Belgium, Portugal, Ireland, Switzerland, Austria, Sweden, and Mexico, 99% of our shipments are handled by YHT and can be tracked on 17track.net. The shipping time is 5-14 business days.

For other countries, 95% of our shipments are handled by TopYou and China Post. The shipping time is 8-18 business days.

How long does the delivery take?

• Europe (most countries): 8-13 business days (Includes Netherlands, Belgium, Luxembourg, Denmark, France, Italy, Spain, Austria, Finland, Northern Ireland, Ireland, Portugal, Sweden, Czech Republic, Poland, Bulgaria, Estonia, Greece, Hungary, Lithuania, Latvia, Romania, Slovenia, Slovakia, Croatia)

• USA: 5-9 business days
• Germany: 6-13 business days
• United Kingdom: 6-13 business days
• Singapore: 4-8 business days
• Malaysia, Taiwan, Thailand, South Korea: 4-9 business days
• Canada: 6-12 business days
• Australia: 7-13 business days
• Philippines: 6-14 business days
• Hong Kong, Macau: 3 business days
• Vietnam, Cambodia: 7-13 business days
• UAE: 6-15 business days

What countries do you ship to?

We ship internationally. We currently ship to the following countries and are working hard to expand the coverage. Please feel free to email us if your destination is not on the list.

Countries we ship to: Australia, Austria, Andorra, Belgium, Brazil, Canada, Croatia, Czech Republic, Colombia, Denmark, Estonia, Egypt, Finland, France, Germany, Greece, Georgia, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Philippines, Qatar, Russia, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, United Kingdom, United States, United Arab Emirates, Ukraine, Vietnam, Yemen.

What can I do if my delivery is damaged or lost?

If you encounter this problem, please contact our customer support team at hi@BERANOY.com for assistance. We will investigate the issue, which may take up to 5 business days.

What should I do if I received wrong or missing merchandise?

Please contact our customer support team with photo evidence of your claim.

Do I need to pay customs or import charges?

Depending on the country we are shipping to, you may have additional import fees upon delivery. You are responsible for these additional fees. Please contact your local customs office for additional details.

Due to the strict customs inspection period from August to November, our delivery time may be 1-2 days slower than usual.

30-Day Return & Exchange Policy
We want you to feel comfortable and confident when shopping at Mewjews, that’s why we offer a 30-day return & exchange policy. If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 30 days from the delivery date.

Return & Exchange Conditions

1. Items returned without authorization will not be accepted.

2. The time frame for return & exchange must not exceed 30 days from when the original order was received.

3. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.

4. When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.

5. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.